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Guest texting

How GrantKey texting works.

A guest only ever hears from GrantKey after they text first. Here is the whole flow, with the exact words a guest sees.

1. The sign: where a guest opts in

Each property displays a GrantKey sign near the entrance. It shows the property name and the GrantKey number. A guest who can't get in texts the property name to that number.

The GrantKey sign artwork. It reads: Welcome. Smart lock trouble? Text the property name to (888) 262-2359 and follow the prompts. GrantKey, the backup plan for smart locks, grantkey.io. Msg and data rates may apply. Reply STOP to opt out.
The GrantKey sign (artwork, not a photograph). A sign like this is posted at the rental property entrance. The box holds the property's name, and guests opt in by texting that name to the number on the sign.

2. What the guest agrees to

By texting the property name to the GrantKey number, you agree to receive automated text messages from GrantKey about that lockout only (usually fewer than 10 messages). Message and data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of your stay or any purchase.

3. The first reply

This is the first message a guest gets back. It names the service, says what happens next, and repeats the rates, STOP and HELP information and the link to the program terms.

Example text conversation. The guest texts the property name, Maple. GrantKey replies: You've reached GrantKey, Example Stays's digital doorman for The Maple. I just need to verify your reservation first. What NAME is the reservation under? Up to 10 msgs/lockout. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Terms: grantkey.io/sms
What a guest receives after texting the property name.

The same message as text, with the operator and property names filled in for each property:

You've reached GrantKey - [Operator Name]'s digital doorman for The [Property Name]. I just need to verify your reservation first.

What NAME is the reservation under?

Up to 10 msgs/lockout. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Terms: grantkey.io/sms

4. HELP and STOP

A guest who replies HELP gets:

GrantKey Lockout Assistance: automated lockout help for rentals. Help: support@grantkey.io or (571) 406-4034.

Msg&data rates may apply. Reply STOP to opt out.

A guest who replies STOP gets the standard opt-out confirmation, and receives no further messages from GrantKey.

Our promise

GrantKey never texts anyone who hasn't texted first, never adds numbers to a list, and sends no marketing. Read the full program terms at grantkey.io/sms and how we handle information in our Privacy Policy.

GrantKey is operated by Bower & Kip Properties, LLC d/b/a GrantKey. Questions:support@grantkey.io or(571) 406-4034.